Morgan Home Acccents - Ordering Information

The online website offers a secure shopping cart system. Click on the "Click Here To Buy" button when ready to purchase an item. All orders must be paid in full at the time of purchase, including all custom made items and commissioned artwork.

Order by Credit Card: Choose this for ordering through secure encryption software via SSL. This is the safest and most secure method of ordering. When an order is placed, you will receive a copy of the order for your records via e-mail. Please note: your credit card is charged at the time you place your order.

Mail Orders: Mail the order form with all required information to Morgan Home Accents, 341 River Road, Tewksbury, MA 01876. Orders cannot be processed until payment is received. Personal checks or money orders should be made payable to Morgan Home Accents. If paying by credit card, be sure to include the credit card number, expiration date and the full name on card. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail.

Fax Orders: Fax the order form with all required information including credit card number, expiration date and name on card. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail. The fax number is 1-978-455-4289

Phone Orders: You can place your order by phone between 9:00 a.m. - 6:00 p.m. EST. The order will be processed through the secure merchant account and a confirming copy of the order will be sent to the customer via e-mail. Our toll free number is 1-888-321-8802.

PayPal: Payments may be made with PayPal at: http://www.paypal.com through the "Send Money" feature if you have signed up and become a verified user of PayPal. It's a very simple process with instructions on the PayPal home page. If placing an order through PayPal, please be as specific as possible in the ordering instructions on your desired purchase. All payments should be sent to krafteeone@dianemorgan.com

Once an order has been received, a confirming message will be sent via e-mail usually within 24 hours. Please ensure that whatever ordering method you choose, your e-mail address is included.

Morgan Home Accents takes every precaution to protect the user's information. When the user submits sensitive information via the website, your information is protected both online and offline.

The order form in the secure shopping cart asks users to enter sensitive information. That information is encrypted and is protected with the best encryption software in the industry, SSL (secure socket layer.)

Requested information that is necessary to process and fill a customer's order will only be used by Morgan Home Accents. We never share any information with other companies, nor do we ever send "spam" e-mail.

Shipping

We ship only to the continental U.S. and Canada. Orders from Hawaii and Alaska will require additional shipping - please call first to place your order. We cannot ship to U.S. territories or APO boxes. Shipping is based on the weight of the item being shipped. The cast metal signs are all hand cast and hand painted at the time of your order, so please allow approximately 3 weeks for shipping.

Please note: Most of our custom hand-made animal, vehicle, object, and building mailboxes require at least 8-10 weeks to build, paint and ship (sometimes even longer), and we cannot guarantee exactly when they will arrive. Each is custom-made to order. Nothing is kept in stock, and there are usually several orders already in line. If you have any questions, please call us toll free at 888-321-8802.

Refunds or returns may be made within the first 30 days of receipt of merchandise. Shipping charges will not be refunded. It is the customer's responsibility and expense to return merchandise. In all cases, please contact us before returning any items.

Custom made orders or personalized items are not returnable. It is the customer's responsibility to confirm dimensions, style, size, color, personalization, etc when an order is placed. We do not create and ship custom hand-made items on approval.

This includes all of our hand made wooden novelty mailboxes. These items are individually created when they are ordered, and each is a piece of custom commissioned artwork, therefore they must be paid for in advance. We do not have the space to keep anything in stock and all sales are final.

Some of the manufactured items on Morgan Home Accents are subject to a restocking fee by the manufacturer. This is the policy of the individual manufacturers and is not something we have control over.

If an item is damaged in shipping, please notify Morgan Home Accents immediately upon receipt. The item must be returned with the same packaging as originally shipped for Postal Service, Fed Ex or UPS damage claim requirements. If the item is found to have been damaged in transit, repairs will be made at no cost or a replacement item will be shipped. To discourage fraud, we do not automatically issue refunds on damaged items.